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Managed
Services

24/7 support, long-term retainers, and SLA-backed maintenance — reliable engineering partnerships that keep your systems running and your teams focused.

24/7 coverage across all time zones
5yr longest active retainer
8+ active retainer engagements

Your team, extended

We don't do arms-length support tickets. Our managed services model embeds senior engineers directly into your workflows — owning outcomes, not just tasks. From 24/7 incident response to long-term product development, we operate as a seamless extension of your team.

Whether you need round-the-clock L1/L2/L3 support, a dedicated engineering squad on retainer, or a DevOps team to keep your infrastructure humming — we bring the people, processes, and accountability to make it work long-term.

Managed capabilities, enterprise-grade

01

24/7 IT Operations & Support

Multi-tier support coverage with L1, L2, and L3 engineers on rotation. Incident response, triage, escalation, and shift-based coverage across all time zones.

L1/L2/L3 SupportIncident ResponseShift Coverage
02

Long-Term Engineering Retainers

Embedded engineering teams that own your product roadmap alongside you. Dedicated squads with deep domain knowledge, product ownership, and continuous delivery.

Embedded TeamsProduct OwnershipContinuous Delivery
03

DevOps & SRE

Site reliability engineering and DevOps practices that keep your systems healthy. Monitoring, alerting, deployment automation, and incident post-mortems.

MonitoringAlertingDeployment AutomationSRE
04

Performance Optimization

Systematic profiling, bottleneck identification, and resolution. Database tuning, API optimization, caching strategies, and scaling plans for growing workloads.

ProfilingBottleneck ResolutionScalingTuning
05

Security & Compliance

Ongoing vulnerability management, penetration testing, and compliance maintenance. We help you achieve and maintain certifications while keeping your attack surface minimal.

PCI DSSGDPRISO 27001Vulnerability Mgmt
06

Legacy Modernization

Incremental upgrades from aging Rails, PHP, and .NET codebases to modern stacks. Strangler-fig migrations, dependency updates, and technical debt reduction without big-bang rewrites.

RailsPHP UpgradesMigrationModern Stacks

Tools we rely on daily

Monitoring

Grafana Dashboards
Prometheus Metrics collection
CloudWatch AWS monitoring
New Relic APM & tracing
PagerDuty Incident management
ELK Stack Log analytics
Datadog Full-stack observability

Security

Snyk Dependency scanning
SonarQube Code quality
AWS GuardDuty Threat detection
Vault Secrets management
OWASP ZAP Pen testing
Trivy Container scanning

Platforms

AWS Cloud infrastructure
Azure Enterprise cloud
Kubernetes Container orchestration
Terraform Infrastructure as Code
GitHub Actions CI/CD pipelines
Docker Containerization
Vercel Edge deployment

Communication

Slack Team messaging
Jira Issue tracking
Confluence Documentation
Linear Project management
Notion Knowledge base
Opsgenie On-call scheduling

Managed engagements we've delivered

Retail & E-Commerce

CPG Analytics 24/7 IT Operations

Trusted outsourcing partner for a data-led CPG analytics company. Providing a squad of 8 service engineers covering 24/7 shifts of L3 IT support, DevOps, ITSM specialists, and service engineers for their advanced analytics platform.

8 engineers 24/7 L3 support coverage
ITSM · DevOps · 24/7 Shifts · L3 Support · Incident Response
Retail & E-Commerce

Global Fashion Platform Retainer

5-year embedded engineering partnership with a premium fashion platform serving 160M+ annual shoppers. 9-person team working on checkout, SEO, ML modules, and iOS app development.

5 years 9-person embedded team
Python · Django · React · iOS · Snowflake · DynamoDB
Media & Entertainment

UK Consumer Platform Engineering

10-person embedded team across mobile, backend, and DevSecOps. React Native app, Ruby on Rails legacy modernization, PCI compliance program, and continuous feature delivery.

10-person team mobile, backend, DevSecOps
React Native · Ruby on Rails · Node.js · AWS EKS · PCI Compliance
FinTech

Belgian Benefits Platform Retainer

48+ month engineering partnership for an employee benefits marketplace. Ongoing web development, feature delivery, and platform maintenance on Vue.js and Laravel stack.

48+ months ongoing engineering partnership
Vue.js · Laravel · MySQL · AWS · Kubernetes
FinTech

FinTech Pension Platform Support

2+ year ongoing engineering support for an international pension transfer platform. KYC/AML compliance maintenance, feature development, and multi-party workflow optimization.

2+ years ongoing FinTech support
React 19 · Hono · AWS Lambda · Step Functions · Zoho CRM
Travel

B2B Travel API Retainer

Exclusive tech vendor for a funded travel startup. 12+ month ongoing partnership providing API development, AI features, and platform scaling to serve millions of requests.

12+ months exclusive tech vendor
Python · Django · FastAPI · LangChain · AWS
Media & Entertainment

PCI Compliance & DevSecOps Program

Full PCI DSS compliance program for a UK consumer platform. DevSecOps pipeline automation, security scanning, vulnerability management, and continuous compliance monitoring on AWS EKS.

PCI DSS compliance achieved and maintained
AWS EKS · DevSecOps · Security Scanning · PCI DSS · Monitoring
FinTech

Employee Benefits Marketplace

Web platform for employee meal vouchers, eco-cheques, and gift voucher redemption. 48+ month engineering partnership with a Belgian benefits provider.

48+ months ongoing engineering partnership
Vue.js · Laravel · MySQL · AWS · Kubernetes
Media & Entertainment

UK Consumer Advocacy Platform

10-person embedded engineering team building a next-gen React Native mobile app, modernizing Ruby on Rails legacy payment and loyalty systems, and delivering DevSecOps with PCI compliance.

10-person team across mobile, backend, and DevSecOps
React Native · Ruby on Rails · Node.js · AWS EKS · PCI Compliance

Need reliable
engineering support?

Let's talk about retainers, SLAs, and long-term partnerships.

Get in Touch